How to fix "Couldn't log in"?
This message can appear when your email or password is wrong, you have tried again too quickly, or your account uses Google sign-in. Check your details, wait a moment, or use Continue with Google.
Why this happens
The app may show Couldn't log in with "Check your email and password, then try again." You may have entered the wrong details, tried several times in a short period, or created the account with Google.
How to fix it
- Check the email address you used to sign up.
- Check your password and try again once.
- If you signed up with Google, select Continue with Google.
- If you have tried several times, wait a moment before another attempt.
If it keeps happening
Open Support from the user menu if you can sign in another way. If you cannot access the app, use the contact link on the Selljam website.
Common questions
Why does my password fail after I used Google to sign up?
A Google sign-in account may have no password. Select Continue with Google.
Can I reset my password?
There is no password reset link yet. Contact Support and ask for help with your account.
Related: manage your profile and check your plan.
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