# How to fix "Couldn't log in"?

> This message can appear when your email or password is wrong, you have tried again too quickly, or your account uses Google sign-in. Check your details, wait a moment, or use Continue with Google.

Page: https://docs.selljam.ai/troubleshooting/cant-log-in

## Why this happens

The app may show **Couldn't log in** with "Check your email and password, then try again." You may have entered the wrong details, tried several times in a short period, or created the account with Google.

## How to fix it

1. Check the email address you used to sign up.
2. Check your password and try again once.
3. If you signed up with Google, select **Continue with Google**.
4. If you have tried several times, wait a moment before another attempt.

## If it keeps happening

Open **Support** from the user menu if you can sign in another way. If you cannot access the app, use the contact link on the Selljam website.

## Common questions

### Why does my password fail after I used Google to sign up?

A Google sign-in account may have no password. Select **Continue with Google**.

### Can I reset my password?

There is no password reset link yet. Contact Support and ask for help with your account.

Related: [manage your profile](https://docs.selljam.ai/account/profile-password-and-account.md) and [check your plan](https://docs.selljam.ai/account/credits-and-plan.md).